Returning Customers at Bouncy Castle Hire Bexley
We was recently asked to provide our Unicorn Fun Run and Party Themed Front Slide Combo Bouncy Castle to a returning customer of 7 years! They booked Falconwood Community Centre, a very familar hall to them (and us) and they put on a lovely party for their daughter, including a recommended facepainter, party food and two really cool inflatables for their 8 year old daughter and her little sister.
We know the customer very well, they're a teaching assistant at our children's school, but we knew them before that and have always had a nice relationship with them. It wasn't until we saw the message from them asking to be booked in for their daughter's 8th birthday that we realised just how many parties we had supplied to them for, from their eldest to their youngest, birthdays, christenings and special occassions, they've probably been our longest standing customer, consistently booking at least two parties in a year for the last Seven years.
We're really pleased to do it and it's a very nice compliment for us that they ask us time after time. However, they wouldn't do that if we wasn't any good at our job or was unreliable. Letting someone down once is once too many, so we see it is a big acheivement to be have been trusted so many times.
This industry by default means that customers will come and inevitably go; After-all, children don't stay young forever. A bouncy castle for an 8 year old is fun and exciting, a bouncy castle for a 14 year old is "just cringe". However, that doesn't mean you can treat customers as disposable or neglect them just because a new generation is born every year; A never ending churn of a customer base. We believe it's this attitude that has provided us the great reputation we have, our independant reviews support this.
We're proud to share that almost 36% of our customers are returning customers from the previous year; Which we believe shows that we do a great job and people are pleased with the service. 36% is an incredibly high stat considering children become older, not everyone has a party each year and sometimes people just fancy a change and what to do something different. Granted though, having a customer book us in 7 years running is a record for us!
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